Refund Policy

We want you to love your Lumilash experience. If you're not completely satisfied with your purchase, please review our refund policy below.

1. Returns & Refunds Eligibility

We accept returns within 30 days of the delivery date, provided that:

• The item is unused and in its original packaging

• The product is not damaged or altered

• Proof of purchase (order number or receipt) is provided

Due to the nature of skincare products, we cannot accept returns of opened or used items for hygiene and safety reasons.

2. How to Request a Refund

To initiate a return or refund, please contact our customer support at:

Email: contact@lumilash.com
Include your order number, the reason for the return, and any relevant photos if the item arrived damaged or incorrect.

3. Damaged or Incorrect Items

If your item arrives damaged, defective, or not what you ordered, please notify us within 7 days of delivery. We will send a replacement or issue a full refund at no extra cost to you.

4. Refund Processing

• Once we receive and inspect the returned item, we will notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, unless the return is due to an error on our part.

5. Non-Returnable Items

We do not offer returns or refunds for:

• Opened or used products

• Items returned after the 30-day window

• Gift cards or promotional items

6. Exchanges

At this time, we do not offer direct product exchanges. If you wish to replace an item, we recommend requesting a refund and placing a new order.

7. Shipping Costs

Customers are responsible for return shipping costs, unless the item was incorrect or damaged upon arrival.

8. Questions?

If you have any questions about your order or our return process, don’t hesitate to reach out to us:

Email: contact@lumilash.com